Introduction

Hello and welcome to Executive Watch Collection Limited. By visiting our site www.executivewatchcollection.co.uk or contacting us by telephone or email, you agree to these terms and conditions of use.

Watch authenticity

All of the watches we offer for sale have been authenticated and inspected by our in house experts to ensure all of the watches we offer for sale are 100% authentic and functioning correctly. All our watches com with a minimum of 12 month warranty which is subject to terms and conditions (please see warranty page). None of our pre owned watches are guaranteed as water resistant unless the watch in question is still under manufacturer’s warranty.

Payment methods

We accept the following forms of payment:

Online: All major credit and debit cards through payzones online gateway. We also accept direct bank transfer  for online payment.

Collection: We accept all major debit and credit cards and bank transfer.

We accept cheques as payment but the item will not be released to you until the payment has cleared.

Collecting a watch

Customers can view, purchase and collect the watch of their choice from our Birmingham Jewellery quarter office strictly by appointment only. We may require photographic ID before accepting and booking appointments.

Delivery

Deliveries within the UK are made using the Royal Mail’s Special Delivery service and are sent out within one or two working days. Deliveries outside the UK are made using either DHL or Fedex. We are not liable for any delay in delivery of the goods that is caused by an event outside our control or your lackof adequate delivery instructions.

Returns

Changed your mind about your purchase? No problem all of our items come with a 14 day return policy with a full refund as long as the item is returned in the same condition that is sent in. After 14 days we will make you offer on purchasing the item back off you but this will be at a reduced price.

If the purchased item has been in any way tampered with or altered by the customer or any other third party, the warranty and the return policy will be void and we will not be able to accept the return or refund  the item in question.

Liability

In all cases, without exception, liability and all claims for damage or loss however caused are limited exclusively to the cost of the watch itself and nothing else.

Price

The price shown in the shopping cart is the price you pay at the time of purchase for UK mainland customers. Non UK mainland customers and international customers will incur an additional charge for delivery.

For customers outside the EU, it is your responsibility to facilitate the import process and charges.

Our right to cancel

We may have to cancel an order before the goods are delivered, for example, due to an event outside our control or the item no longer being available. We will contact you as soon as possible if this happens.

If we have to cancel an order and you have already made payment we will refund the payment within a maximum of 7 working days(it may be lo longer if we reasonably suspect a fraudulent card payment)