Here at Executive Watch Collection we recognise the value of security, so every pre-owned watch we sell both modern and vintage comes with a 12-month warranty alongside any remaining manufacturer’s warranty it may also have. If your watch stops functioning through no fault of your own then we have got you covered!
How the Warranty Works
- If you have any remaining manufacturer’s warranty, then you can send your watch to them for repair either via us or via an authorised retailer.
- If your watch is still under our Executive Watch Collection Warranty but not the manufacturer’s warranty, then we will undertake the repairs.
- If your warranty with us or the manufacture has now ended you can contact us for a quote for repair or servicing.
Please note that our warranty covers manufacturing and mechanical defects only.
Our warranty only covers domestic purchases, all international sales are not covered by our 12 month warranty.
Our warranty is subject to the same terms and conditions as the manufacturer warranty. This does not cover theft or loss of the watch. Normal wear-and-tear or damage caused to the watch by accidents or mishandling/mistreatment are also excluded, as well as damage caused to a watch due to submersion in water. Our warranty does not include any water damage unless we state the watch is water resistant. Wear to straps or bracelets are not covered in particular.
Any modification of a watch apart from changing of strap/bracelet will invalidate the warranty. The addition of aftermarket components can severely compromise the technical performance, reliability and waterproofness of the watch and also affect the watches value.The opening of case backs will automatically void any warranty provided with the watch by ourselves or the manufacture as done incorrectly can damage the movement and break the seal.
If Your Watch Has a Problem
If your watch has developed a mechanical fault please contact us immediately and arrange to send it to us for inspection. If the repair is covered by your warranty, the repair will be undertaken free of charge, if it is not covered by the warranty we can quote you for repair.